Legal

Refunds

This page describes how money returns when a confirmed seat does not go ahead as planned. Nothing on this website takes payment; refunds apply only after we have invoiced and you have paid. Consumer rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 remain available where you are buying as an individual in the United Kingdom.

Eligibility and timeframe

If you cancel a Workshop Seat or Studio Residency in writing at least fourteen full days before the first seminar, we refund the fee in full. Inside fourteen days, we refund 60% unless we have already incurred a non-recoverable visiting-tutor cost, in which case we deduct that documented amount and show the working.

Distance selling: if you enrolled online as a consumer, you may also cancel within fourteen days of the contract, unless you asked us to start the programme during that window and acknowledged that the right would be lost once teaching began.

Full or partial refunds after teaching starts

Once week one has been delivered, we do not refund the whole fee because the seminar cannot be resold. If a tutor is unable to continue and we cannot offer a substitute of comparable standing or a later cohort, we refund the unused weeks in proportion (for a six-week studio, each remaining week is one sixth).

Missed sessions on your side are not refundable. We will share recordings when a session was recorded; we do not record residencies that use a live customer dataset.

Non-refundable items

The Open Ledger reading pack is delivered immediately as files. After download it is non-refundable, except where the files are defective and we cannot replace them within five working days. Travel, hotels, and your own software licences are never refundable by us.

How to request a refund

Write to info@workspace-nodehub.digital with the subject line “Refund” and the invoice number. You may also telephone 079 0202 7234. We acknowledge within two working days and confirm the amount we intend to return.

Processing time and method

Approved refunds travel by the original payment route where the bank still allows it, otherwise by sterling bank transfer to the account that paid. We aim to instruct the payment within ten working days of approval. Card schemes may take longer to show the credit. We do not refund in store credit.

Cancellation by us

If we cancel a cohort, you choose a later seat or a full refund, including any documented visiting-tutor surcharge you had paid. We will not keep a deposit “against a future maybe.”

Exceptions

We may refuse a refund where homework or residency material included personal data shared in breach of the terms, or where payment was made with a stolen instrument. Statutory rights for faulty service are not displaced by this sentence.

Last updated 18 August 2026.